How long do I have to return items to SSENSE?

SSENSE accepts returns within 14 days of delivery. This is shorter than most luxury online retailers — act quickly once your order arrives.

Are SSENSE returns free?

Yes, for US and Canadian customers. SSENSE provides a free prepaid return label. International return fees vary by location.

Does SSENSE accept final sale returns?

No. Items marked "FINAL SALE" at SSENSE are non-returnable. Final sale is common on discounted items, especially during their major sale events.

Does SSENSE require original packaging for returns?

Yes. All original tags must be attached, and original packaging (dust bags, boxes) should be included for bags and accessories.

SSENSE Return Policy: Everything You Need to Know

SSENSE (the Montreal-based luxury e-commerce platform) has a 14-day return window — short for the price points they operate at. Here's the complete breakdown.

Standard policy

14 days from delivery for a full refund to the original payment method
Items must be unworn, in original condition with all tags attached
Order confirmation required
Returns initiated through your SSENSE account

Fourteen days is tight. SSENSE ships internationally; if your order takes several days to arrive, you have a limited window once it arrives to decide and initiate a return.

Final sale

Items marked "FINAL SALE" at SSENSE are non-returnable. SSENSE uses this designation prominently on discounted items, particularly during their major sale events. At their price points, final sale on a luxury item is a significant commitment — read carefully.

How to return

Log into ssense.com and go to your orders
Initiate the return within 14 days of delivery
A prepaid return label is provided (free for US and Canadian customers; fee for international — check the portal)
Pack the item in its original packaging and drop off

Refunds process within 5–7 business days of the warehouse receiving the return.

What you need for returns

All original tags attached (brand tags and SSENSE tags)
Original packaging (dust bags, boxes where applicable)
Order confirmation

SSENSE handles high-end designer goods; missing documentation or packaging is an issue.

Condition requirements

Unworn means unworn. SSENSE's inventory includes pieces from Bottega Veneta, Maison Margiela, Prada, and similar — these items show handling. Inspect everything at delivery; flag defects immediately rather than waiting.

The honest read

Fourteen days is genuinely short for an international luxury e-commerce platform. If you're ordering from SSENSE, plan to evaluate items quickly. Their editorial experience and brand selection are excellent; the return window is the friction point.

SSENSE and resale

SSENSE carries brands with exceptional secondary market value. If you bought something on final sale or are past the 14-day window, the secondary market is worth evaluating at these brand tiers.

Cove tracks the resale value of luxury and designer brands across the secondary market so you can see what your SSENSE purchases are actually worth.