Alex Mill has a two-tier return policy: 14 days for a refund, 30 days for store credit. Here's the full breakdown.
Standard policy
- 14 days from delivery for a full refund to original payment method
- 30 days from delivery for store credit
- Items must be unworn, unwashed, in original condition with all tags attached
- Order confirmation required
The 14-day refund window is on the shorter end for a primarily online brand. If you want your money back, act within two weeks of delivery.
Final sale
Items marked "Final Sale" are non-returnable. Alex Mill uses final sale on specifically marked sale items. Check the product page before purchasing discounted pieces.
How to return
Start the return at alexmill.com. A return label is provided; a return fee is deducted from your refund (check the current portal for the amount). Refunds or store credit process after warehouse receipt.
Alex Mill has a retail presence in New York. In-store returns may be available — check with the store directly.
Condition requirements
Alex Mill's signature fabrics — their Prospect cotton, French terry, Japanese denim — need to be returned in original condition. Tags must be attached and items must be unworn.
The honest read
The 14-day refund window requires prompt action for an online brand. The store credit extension to 30 days is useful if you want to exchange for a different size. Know which outcome you want before the 14-day window closes.
Alex Mill resale value
Alex Mill holds moderate resale value. The brand has developed a following for their quality basics, and their denim specifically resells reasonably on Poshmark. It's not a high-premium resale brand, but pieces are worth listing if you have them.
Cove tracks the secondary market value of brands like Alex Mill so you know what your pieces are worth before deciding what to do with them.