Reformation's return policy is 30 days — standard by specialty retail terms, but with some specifics worth knowing, especially around condition requirements and their growing final sale footprint. Here's the full picture.
The standard policy
- 30 days from purchase for a full refund to original payment method
- Items must be unworn, unwashed, undamaged, in original packaging with all tags attached
- Receipt or order confirmation required
One thing Reformation is specific about: packaging. Items should be returned in the original garment bag or packaging where applicable. For orders that came with a specific box or hanger, include those.
Final sale
Reformation uses final sale more aggressively than some competitors. Sale items marked "Final Sale" are non-returnable. Always check the product page — the label is visible, but it's easy to miss in the flow of a sale event.
This matters because Reformation's discounts, when they happen, are significant — but the final sale designation removes your ability to return anything that doesn't work.
How to return online
Reformation is primarily direct-to-consumer online, so most returns are mail-based.
- Go to thereformation.com and log into your account
- Navigate to your order and request a return
- Print the prepaid return label
- Pack the item(s) in the original packaging
- Drop off at the carrier location
Return shipping fee: Reformation charges a fee (currently around $7) deducted from your refund for mail returns. In-store returns are free.
Refunds process within 5–7 business days of the warehouse receiving the return.
In-store returns
Reformation has boutiques in select cities (Los Angeles, New York, San Francisco, and others). You can return online orders at any boutique — this avoids the return shipping fee and processes faster.
Condition requirements: stricter than average
Reformation is known for being careful about condition checks. Their garments use specific fabrics (tencel, linen, deadstock materials) that show wear quickly. What they look for:
- Tags must be attached — all of them (both Reformation tags and any brand labels)
- No odors (perfume, deodorant, smoke)
- No visible wear marks or staining
- No signs of washing
- Packaging should be returned in the condition it arrived
If something came in a garment bag, return it that way. Small details matter to their returns process.
No receipt
If you created a Reformation account when you ordered, the purchase is in your order history. If you checked out as a guest, you'll need the order confirmation email — Reformation doesn't have a robust receipt lookup for guest purchases.
The brand context
Reformation positions itself as sustainable fashion, and their return process reflects that — they're explicit about wanting returns to be in resaleable condition so items go back into rotation rather than to waste. Whether you agree with the messaging or not, it does mean their condition requirements are enforced consistently.
Reformation's resale value
Reformation holds decent resale value, especially for their occasion dresses and core silhouettes. Their dresses often resell at 40–55% of retail on Poshmark and Vestiaire Collective. Limited-run pieces and popular prints can go higher.
If something you bought isn't working out but you're past the 30-day window (or it was final sale), resale is a real option. Cove tracks the resale value of your wardrobe so you can see what your Reformation pieces are actually worth before deciding what to do with them.