Mytheresa (the German luxury e-commerce platform) offers 30 days with free return shipping — one of the more generous policies among luxury online retailers. Here's how it works.
Standard policy
- 30 days from delivery for a full refund to the original payment method
- Free return shipping (worldwide)
- Items must be unworn, in original condition with all tags attached
- Order confirmation required
Free worldwide return shipping is notable — most luxury e-tailers charge for international returns, or the fees are significant.
Final sale
Items marked "Final Sale" are non-returnable. Mytheresa uses this designation on specifically marked items; outside of those, their 30-day policy is broadly applied. Final sale items are less prevalent at Mytheresa than at outlet-style retailers.
How to return
- Log into mytheresa.com and initiate the return from your orders
- Select items and reason
- A prepaid return label is provided (complimentary)
- Pack items in original packaging and drop off at the carrier
Refunds process within 5–10 business days of the warehouse receiving the return.
What you need for returns
For bags and leather goods:
- All original tags attached
- Dust bags, boxes, and authentication materials
- All straps and accessories
- Original packaging
For clothing:
- All tags attached
- Garment bags or boxes where applicable
Condition requirements
Luxury standard — unworn, unused, in the condition received. Mytheresa carries Valentino, Prada, Loewe, Miu Miu, and similar; these items are inspected carefully on return.
The honest read
Thirty days with free returns is excellent for a luxury platform. The combination of a reasonable window and no return shipping cost removes most friction. The main thing to watch is the final sale designation on specific items, which is non-negotiable.
Mytheresa and resale
Mytheresa carries brands with strong secondary market value. If you bought something marked final sale or you're past the return window, the resale market is a genuine option at these brand tiers.
Cove tracks the secondary market value of luxury and designer brands so you can see what your Mytheresa purchases are worth on the resale market.