Matches Fashion (MATCHESFASHION) entered administration in February 2024 and subsequently shut down all operations. If you're searching for their return policy, here's the current situation.
Matches Fashion is closed
Matches Fashion ceased trading in March 2024 after entering administration. Their website is no longer operational for purchases or returns. If you had an outstanding order, active return, store credit, or gift card at the time of closure, you were affected by the administration.
If you had an outstanding order
Orders that were not delivered before the closure: If you paid by credit card, you may be able to dispute the charge with your card issuer under chargeback protections. Contact your bank or credit card company with documentation of the order.
If you had store credit or a gift card
Store credits and gift cards from Matches Fashion are not honored — the company's assets are in administration. This is a common outcome when a retailer enters administration. Unfortunately, gift card holders typically become unsecured creditors in administration proceedings.
If you had a pending return
If you shipped a return before the closure but it wasn't processed: Contact the administrators (FRP Advisory was appointed) with documentation. Recovery is uncertain in administration proceedings.
What to do now
For luxury and contemporary designer shopping that Matches Fashion served:
- Net-a-Porter — same price range, established 28-day return policy
- SSENSE — strong designer selection, 14-day returns
- Mytheresa — excellent selection, 30-day free returns
- Farfetch — broad marketplace, policies vary by boutique
The resale angle
If you own pieces previously purchased from Matches Fashion, the brand of the item (not the retailer) determines its secondary market value. A Valentino bag purchased at Matches is still a Valentino bag with full Valentino resale value.
Cove tracks the secondary market value of designer and luxury items regardless of where they were originally purchased. If you're uncertain about the value of your wardrobe, the retailer closure doesn't affect what your pieces are worth on the secondary market.