L'AGENCE's return policy is 30 days for most direct purchases. Here's what the policy covers for their core categories.
Standard policy
- 30 days from delivery for a full refund to original payment method
- Items must be unworn, unwashed, in original condition with all tags attached
- Order confirmation required
Final sale
Items marked "Final Sale" are non-returnable. L'AGENCE marks these on the product listing and in your order confirmation. Check before purchasing sale items.
How to return online
Start the return at lagence.com. A prepaid return label is provided; a return fee may be deducted (check the current returns portal for details). Refunds process within 5–7 business days of warehouse receipt.
In-store returns
L'AGENCE has boutiques in Los Angeles, New York, and select other cities. In-store returns are available for direct purchases; call ahead to confirm your nearest location processes returns.
Third-party retailers
L'AGENCE is also sold at Nordstrom, Shopbop, Neiman Marcus, and others. Items purchased through those retailers must be returned to the original retailer — not to L'AGENCE directly.
Condition requirements
L'AGENCE's denim, silk blouses, and tailored pieces need to be returned in original condition. Tags attached, unworn, no washing. Their lightweight fabrics show wear quickly.
The honest read
Standard policy for a contemporary luxury brand. The main thing to know is the retailer channel — if you bought at Nordstrom, return at Nordstrom.
L'AGENCE resale value
L'AGENCE holds strong secondary market value, particularly for their denim. L'AGENCE jeans are consistently in demand on TheRealReal and Poshmark, selling at 40–60% of retail. Their blazers and silk pieces also hold well.
If you have L'AGENCE pieces you're not wearing, Cove tracks what they're worth on the secondary market so you can make an informed decision.