Everlane's return policy is 30 days for most items, with some specific callouts around their sale formats and condition expectations. Here's the complete breakdown.
Standard policy
- 30 days from delivery for a full refund to original payment method
- Items must be unworn, unwashed, and in original condition with tags attached
- Order confirmation or receipt required
Everlane sells direct-to-consumer with no physical department store presence, so returns go back to Everlane directly — either by mail or at their own retail locations.
What's not returnable
Choose What You Pay (CWYW): Everlane's sale format where you select a price tier — these items are final sale. Non-returnable.
Final sale items: Any items specifically marked "Final Sale" on the product page are non-returnable.
Worn or washed items: Everlane inspects returns. Items showing signs of wear won't be accepted.
How to return by mail
- Go to everlane.com and log into your account
- Navigate to your orders and initiate a return
- Print the prepaid return label
- Pack the item and drop off at USPS
Return shipping fee: Everlane charges a $6 return fee deducted from your refund for mail returns. If you return in person at an Everlane store, there's no fee.
Refunds process within 5–7 business days of the item arriving at the warehouse.
In-store returns
Everlane has stores in New York, Los Angeles, San Francisco, Boston, and a few other cities. In-store returns are free and process faster. Bring the item with your order confirmation (accessible in the app or by email).
Exchanges
Everlane doesn't offer traditional exchanges — you return the item and place a new order for the size or color you want. Given their return process timeline, order the new item before or simultaneously with the return to minimize time without the piece.
Gifts
If you received an Everlane item as a gift, you can return it for store credit. You'll need the order number — ask the gift-giver for it or contact Everlane support with details about the purchase.
The honest read
Everlane's policy is standard and clean. The main things to know: CWYW items are final sale (this catches people who don't read carefully), and the mail return fee is avoidable if you're near a store.
Everlane's quality is generally consistent, but if something arrives with a defect or isn't as described, they're good about handling it outside the standard return policy.
Everlane and resale
Everlane holds moderate resale value — their classic pieces (Japanese Oxford shirts, Day Heels, Italian leather goods) resell reasonably on Poshmark. Their basics don't hold as well. The brand is known for consistent basics rather than trend pieces, so the secondary market is there but not deep.
If you have Everlane pieces you're no longer wearing, it's worth checking what they'd actually sell for. Cove tracks resale values across brands so you can make that call with real numbers.