How long do I have to return items to ASOS?

ASOS gives you 45 days from the dispatch date for returns. The clock starts when ASOS ships the order, not when you receive it.

Are ASOS returns free?

Yes. ASOS provides a free prepaid USPS return label for US customers. International returns are the customer's responsibility.

Can I return ASOS Marketplace items?

No — not through ASOS's standard return process. ASOS Marketplace sellers set their own return policies, which may differ significantly from ASOS's 45-day guarantee. Check the individual seller's policy before purchasing.

Does ASOS accept returns on swimwear?

Only if the hygienic liner is still intact and the item is unworn. ASOS strictly enforces this for hygiene reasons.

ASOS Return Policy: Everything You Need to Know

ASOS offers 45 days for returns and free return shipping — a strong combination for an online-only retailer. Here's how it works and what to watch for.

The standard policy

45 days from the dispatch date for a full refund
Free returns for US customers (prepaid label)
Items must be unworn, unwashed, in original condition with tags attached
No receipt needed — returns are tied to your ASOS account

The 45-day window starts from when ASOS dispatches your order, not when you receive it. For international shipments with longer delivery times, this effectively gives you more usable return time once the item arrives.

How to return

Log into your ASOS account at asos.com
Go to "My Orders" and select the order
Click "Return Items" and select what you're returning
Print the prepaid return label (USPS for US customers)
Pack items in the ASOS bag or any suitable packaging
Drop off at any USPS location

Refunds process within 3–5 working days of ASOS receiving the return. You'll get an email confirmation when the refund is issued.

ASOS Premier: same policy, faster shipping

ASOS Premier is their subscription tier for unlimited free next-day delivery. It doesn't change the return policy — same 45-day window, same free returns. The benefit is on the inbound shipping side, not returns.

What can't be returned

Final sale / marked-down items: Some items on ASOS are marked non-returnable at the time of sale. These are noted on the product page before purchase.
Swimwear and lingerie: The hygienic liner must be intact. ASOS is strict about this — swimwear returns with the liner removed won't be accepted.
Face/body products: Cosmetics and beauty items that have been opened or used
Pierced jewelry: Non-returnable for hygiene reasons
Gift cards

ASOS Marketplace

ASOS Marketplace (their vintage and independent brand section) has different return policies per seller — some are final sale, some have their own windows. Always check the individual seller's policy before purchasing from Marketplace; ASOS's standard 45-day policy doesn't apply there.

Condition standards

ASOS processes an enormous volume of returns and they have clear standards:

Tags must be attached as they arrived
No odors, marks, or signs of wear
No washing — items should be in original condition

ASOS reserves the right to refuse returns that don't meet these standards and may return the item to you without a refund.

Refund to original payment

Refunds go to the original payment method. ASOS doesn't offer store credit — it's a cash refund only. If your original card has expired or been replaced, contact ASOS customer service before returning.

The honest read

ASOS's return policy is genuinely good — free returns and 45 days cover almost any situation. The main watch-outs are the Marketplace distinction (different seller policies) and the hygienic liner rule for swimwear, which they enforce consistently.

For a retailer at this price point and scale, the return experience is reliable.

ASOS resale value

ASOS pieces generally don't hold strong resale value — it's a fast-fashion price point designed for trend turnover. There are exceptions (certain collabs, limited items), but for most ASOS purchases, resale returns are modest.

If you have ASOS pieces you're not wearing, donating or reselling locally is likely a better path than trying to get much out of the secondary market. Cove can help you see what things are actually worth before you decide.