Aritzia has one of the better return policies in its price range — but the details matter, especially if you bought online, bought sale, or bought something close to a brand cutoff. Here's the full picture.
The standard policy
- 30 days for a full refund to original payment method
- 60 days for exchange or store credit
- Items must be unworn, unwashed, undamaged, with all original tags attached
This two-tier window (30 days for cash back, 60 days for credit) is a deliberate nudge to keep you in-store rather than refunding you. Know which one you actually want.
Final sale: no exceptions
Aritzia marks certain items "Final Sale" — these cannot be returned or exchanged, period. This includes:
- Most items from their sale section (Weekend Sale, Black Friday, etc.)
- Specific marked clearance items
- Some intimates and swimwear
Check the product page before you buy. "Final Sale" is clearly labeled, but it's easy to miss when you're excited about a discount.
Online returns
Return by mail: Free for Aritzia.com orders. Start the return through your account, print the prepaid label, drop it off. Refunds take 7–10 business days to process after the warehouse receives the item.
Return in-store: You can also return online purchases in any Aritzia boutique. Refund processes faster this way.
The 30/60-day window applies the same way regardless of how you return.
In-store purchases
Bring the item and your receipt to any Aritzia location. If you don't have the receipt but paid by card, they can often look up the transaction. Cash purchases without a receipt are harder — you may get store credit rather than a refund.
What the condition requirements actually mean
Aritzia associates inspect returns. Common rejection reasons:
- Tags removed (even if the item was never worn)
- Signs of washing (fabric softener smell, shrinkage, different texture)
- Deodorant marks or makeup stains
- Odors
- Pilling from wear
If you're returning something that fits this profile, the return will likely be declined in-store. Don't try to return worn clothing — it's a bad experience and it won't work.
The exception: manufacturing defects
If something falls apart — a seam separates, buttons pop off, a zipper breaks — that's a different category. Bring it in. Aritzia typically handles manufacturing defects outside the standard return window. Document the defect with photos before you go.
Aritzia's reputation for returns
Aritzia boutique associates are generally known for being helpful, and the return process is low-friction for items in good condition. The stricter piece is their Final Sale policy — once something's on final sale, there's genuinely no route to return it.
If you're debating a purchase
Aritzia holds resale value reasonably well, especially for their core brands (Wilfred, TNA, Sunday Best). Items from their main collections often resell at 40–60% of retail on Poshmark and Depop, which makes them worth keeping even if your relationship with an item changes.
Cove tracks the resale value of what you own, so if you bought something at Aritzia and you're not sure you'll wear it, you can see what it would actually sell for before deciding to return or hold onto it.